Refund policy
Return & Exchange Policy
30-Day Exchange Policy
We offer a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange if there is a problem with the product.
Due to the nature of this equipment, we generally do not offer refunds.
If an issue occurs, we will provide a replacement unit instead of a refund.
Eligibility for Exchange
To be eligible for an exchange, the item must:
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Be reported within 30 days of delivery
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Be in original condition
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Not be intentionally modified or damaged
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Include proof of purchase
If the issue is confirmed, we will arrange a replacement product.
Damaged or Defective Items
Please inspect your order immediately upon receiving it.
If the product is:
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Defective
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Damaged during shipping
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Not functioning properly upon first use
Please contact us within 48 hours and provide photos or videos so we can evaluate the issue.
Once confirmed, we will arrange a replacement shipment.
Contact:
muctamo@gmail.com
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned for refund:
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Used equipment
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Modified products
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Products damaged due to improper use
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Consumable components (such as nets or accessories)
Replacement may still be provided if the issue is confirmed to be a manufacturing defect.
Exchanges
If you need a replacement, please contact us first.
After verification, we will provide instructions for:
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Returning the original item (if required)
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Receiving the replacement unit
Items sent back without prior approval may not be accepted.
Refunds
Refunds are generally not provided.
In special situations (such as confirmed manufacturing defects that cannot be replaced), a refund may be issued at our discretion.
If a refund is approved, it will be returned to the original payment method within 10 business days.
Contact
For any questions regarding returns or exchanges, please contact: